a banner of Eco Ring Hong Kong FAQs


    • Purchase
      • Q1: How do you quote price?

        A1: Customers can bring the items to our shop or send pictures by WhatsApp 70726625 for the quotation. Please note that an approximated price range can be given for quotation by pictures and the final offering price is based on the items examined. It is recommended that customers bring the items to shop for a fast and accurate quotation. We do not accept email for quotation at this moment.

      • Q2: How long does it take for quotation usually?

        A2: Appraiser will provide quotation for customers who bring the items to shop. Items do not need to put in shop overnight.

        It may take longer time for quotation by WhatsApp depending on the number of inquiries.

      • Q3: How do you arrange home service? Is there any district restrictions and service charges?

        A3: Appointment is required for home service.

        Although there is no district restrictions, home service may not be able to provided due to contents of items or brands. No service charges is required.

      • Q4: What is the business hour of purchase shop?

        A4: The business hour is from 10am to 7pm, close the second and forth Wednesday of every month. Please refer to notice on homepage for special holidays. [please refer to the notice is shop or special notice on website]

      • Q5: Is there only shop in HK Island?

        A5: No, we have two shops in Tai Hang and Quarry Bay respectively and three shops in Kwun Tong, Tsim Sha Tsui and Tsuen Wan respectively. We are going to open more purchase shops in the near future and please refer to the notice on homepage.

      • Q6: Do I need to make an appointment for bringing items to your shop for sales?

        A6: No, customers can come at their convenience.

      • Q7: Is there any service charges for quotation or home service?

        A7: Quotation and home service are free of charges.

      • Q8: How is the offering price determined?

        A8: Offering price is determined by the condition, style and current second hand market price. Retail price is not one of the factors for consideration.

        Besides, there is no fix buy back percentage such as 70% for brand new items. Quoted offering price depends on the current second hand market.

        If your items are purchased from Eco Ring eShop, you can enjoy guarantee purchase service within 1 year and fulfilled the specific conditions. For details, please refer to our eShop or ask our staff.

      • Q9: After accept the offer, how can I get the payment?

        A9: Payment can be made in cash or via bank transfer once you have accepted the offered price.

        ※Start from 12th June 2023, Eco Ring has been granted for the category A registration under dealers in precious metals and stones registration system. Any a) precious metal, b) gemstone, c) jewellery or watch composed of any precious metal or gemstone, or both; and the total purchase amount is HKD 120,000 or more, the payment must be made by FPS.

      • Q10: Do I need to trade in when I sell bags to you?

        A10: No, we still provide buying service even customers do not shop with us.

      • Q11: Do I need to bring the package and receipt when I sell? Do you accept items without warranty coverage?

        A11: We accept items without package and receipts.

        However, missing of some accessories such as card of Chanel bags, certificate or card of Rolex and Cartier watches will affect the quotation.

        Besides, we also accept watches and electronic products without warranty coverage but the offering price may be adjusted.

      • Q12: Do you only buy branded items?

        A12: No, we also buy no brand items such as order made jewelry.

        Please note that price of some items may not be quoted one by one due to the condition, style, brands etc..

        No brand bags and apparels are not quoted one by one and price may be quoted with other items.

        And the items should meet the company purchase standard.

      • Q13: Do you accept branded bags in a very poor condition?

        A13: Yes, as long as they are branded, no matter what conditions.

      • Q14: What kinds of brands of apparels do you buy?

        A14: We buy any brands of apparels.

        The offering price is quoted for luxury brands by the condition, style, size, seasons and the current second hand market price. Others may be quoted by textile materials.

      • Q15: Do you accept any kinds of items?

        A15: We will buy most of the items, but expect the items below: Guns, Knifes, Furniture, Underwear, Drugs, Food.

        Should you have any questions, please kindly ask our purchase shop staffs.

      • Q16: Is there any age restrictions for selling?

        A16: We only buy from customers over 18 years old. Please bring along with your HKID.

      • Q17: What kinds of documents do you need when selling to you?

        A17: Please bring along with your HKID and we do not accept driving license, copy of HKID or other documents for identification documents. Buying service may not be able to provide if HKID cannot be shown.

      • Q18:Term and condition?

        1. 1. Purchase record is only for reference. All the items are depending on the condition and second hand market.

        2. 2. WhatsApp photos is only for initial quotation.

        3. 3. We do not accept selling from people under 18 years old.

        4. 4. No refund or return principally after purchase. Please consider thoroughly before selling.

        5. 5. We do not accept unauthenticated or stolen items.

        6. 6. We have the ownership of the item after purchase and can sell on all our platforms with the price set.

        7. 7. HKID is needed for record and data will NOT be passed to the 3rd party.

        8. 8. We reserve all the rights for explanation of terms and conditions if there is any disputes. All changes will not be informed separately.

        9. 9. The actual usage condition cannot be determined only by photos. We reserve the rights of final transaction. If the item does not meet our standards, we may not provide purchase service.

        10. 10. Please conduct our staff for the details terms and conditions.

    • Purchase by courier
      • Q1: Do I need to pay courier charges?

        A1: Free courier charges! No matter you choose to pick up by courier company directly, or receiving the packing materials by Eco Ring then arranging the pick up to our collection point. All are free of courier charges.

        Please note that if the transaction is not successful, all or part of the items are request for return. The courier charges of returning items are bear by customers. Therefore, please contact by phone or WhatsApp 7072 6625 for quotation before delivery.

      • Q2: Usually how long does it take for quotation?

        A2: We will reply the offer price by WhatsApp within 2 working days after received.

      • Q3: How to use the Purchase by courier service?

        A3: Please contact by phone or WhatsApp for quotation. The types and brands purchased by courier are different from those in shop or home service. If customers accept the quotation range, we will send a URL for application. We will arrange the pick up after confirming the application. Customers can stay at home and wait for the final offer price. Payment will be settled by bank transfer if transaction is successful.

        Please refer to Purchase Method for more details.

      • Q4: How to make sure items are delivered to Eco Ring?

        A4: We will send you a control number after receiving the application. Please mark down the control number on the carton box and contact us after the pick up by courier company.

      • Q5: Can everyone use the Purchase by courier service?

        A5: Sorry, this is only limited to existing members at this moment. Also, application form needs to be submitted. Please do not send any items to our shops without application. We are not responsible for any risks or loss for items received without application.

      • Q6: Can I take back the items because of offer price or change of my mind after delivery?

        A6: After the application is confirmed, we cannot cancel the order and directly return the package to customers due to system restriction. We need to receive the package and arrange the return. The courier charges for return will be bear by customers.

      • Q7: Are the accessories of items be sent together?

        A7: Please make sure you have put all the accessories together with the items you sell in the package. We may not accept the delivery of accessories only due to the time of delivery.

      • Q8: Can I arrange the delivery by myself?

        A8: Yes, if you choose to arrange the delivery, please send us the information after delivered for confirmation.

      • Q9: Any types and brands are acceptable?

        A9: The types and brands purchased by courier are different from those in shop or home service. Please contact our appraisers for more details.

      • Q10: How to get payment after confirming the offer price?

        A10: Only can get the payment through bank transfer.

        We will pay by bank transfer within 2 working days after the confirmation of official price. Due to company policy, the bank account name needs to be the same as the registered name of member. We will not transfer to third parties' bank account.

    • Shopping
      • Q1: Are there any ways to shop with you?

        A1: There are three channels of sales: self-owned eShop platform, wholesales, online platform(Carousell and ebay). Please refer to the Shopping page.

      • Q2: Is there any retail shop?

        A2: No, but we upload items on our eShop every day. Wholesalers can come and choose in our showroom by appointment.

      • Q3 Please explain eShop features.

        A3: Different brands and categories items are uploaded to eShop at 8pm every day, including handbags, small leather goods, watches, jewellery and accessories, apparel, home decoration, pens etc.. Auction, direct sales and limited time offer are provided. We accept credit card, FPS and Octopus.

        We provide rewards scheme where points from each shopping can be used in next purchase. Introducing friends and family to become member and have their first shopping, both parties can enjoy discount!

      • Q4: How can I make the payment?

        A4: We accept credit card, FPS and Octopus.

      • Q5: Do I need to buy for a certain amounts or numbers of items to enjoy wholesales price?

        A5: We have a manager responsible for wholesales and please refer to Shopping page.

    • Others
      • Q1: Any repair service is provided?

        Sorry that we do not provide any repair service.

      • Q2: Any consignment service is provided?

        Sorry that we do not provide consignment service.

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